Return, Refund & Exchange Policy

 

Zeyrah.in is owned and operated by HSP INDIA CREATION PRIVATE LIMITED, a company incorporated under the laws of India with its registered office in Delhi, India. We at Zeyrah.in strive to ensure that you have a smooth and satisfying shopping experience. Please read our Return, Refund and Exchange Policy carefully before placing an order.

1. Cancellation Policy

• Orders can be cancelled only before they are shipped.
• To cancel an order, log in to your Zeyrah account and select “Cancel Order” next to the respective order.
• If the order is cancelled before dispatch, a full refund will be issued.
• Once the order is shipped, it cannot be cancelled.

2. Return Policy

We offer a 7-day return window from the date of delivery.

Eligible Return Scenarios

1. Damaged or tampered package at delivery:
• If the outer package appears damaged, tampered, or defective, please refuse delivery.
• Inform us immediately at support@zeyrah.in with your Order ID.
2. Product not as expected / dislike the product:
• You must raise a return request through your Zeyrah account only.
• Please log in or create an account using the same email used during purchase.
• Return requests via email, social media, or phone calls will not be accepted.

Return Pickup & Process

• Once your request is approved, we will arrange a pickup from your doorstep where service is available.
• When handing over the product, collect a return receipt from the pickup agent (physical or SMS).
  This is mandatory proof in case the shipment is lost during transit.
• If your raised return request is not completed within 48 hours or the return is not handed over within the allowed time, a refund will not be issued. Only store credit will be provided.
• Refund will be processed within 2 business days after the product reaches our warehouse and passes quality check.

Non-Returnable Conditions

Returns will not be accepted if:

• The product shows physical damage not reported at delivery.
• Saree has fall & edging done.
• Product was customized or made-to-order.
• Return request is placed after 7 days of delivery.
• Product is used, washed, or has missing tags/accessories.

3. Exchange Policy

We offer a 7-day exchange facility from the date of delivery.

Exchange Terms

• Raise an exchange request through your Zeyrah account only.
• Once we receive the returned product, the replacement will be shipped within 7 working days.
• Exchange is not allowed if:
• Saree has fall & edging done
• Product was customized
• Product is made-to-order
• You request exchange for an exchange order (second exchange is not allowed)
• Product is damaged, used, altered, or without original packaging

Price Difference

• If the new product costs more, we will issue a store credit for the returned product amount. You can use it to reorder and pay the difference.
• If the new product costs less, the balance will be issued as a store credit.
• No discounts apply on exchange orders.