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Zeyrah.in (“Website”) is owned and operated by HSP INDIA CREATION PRIVATE LIMITED, a company incorporated in India with its registered office in Delhi (“Company”, “we”, “us”, or “our”). This Shipping Policy outlines how we process, dispatch, and deliver orders placed on Zeyrah.in.
1. Processing & Dispatch Time
- All orders are processed within 2-3 business days after successful payment confirmation.
- The average dispatch time is 3–5 business days.
- During festive seasons, sales events, or high-volume periods, processing may take additional time.
2. Free Shipping
- We offer Free Shipping on all orders across India.
- No minimum purchase value is required unless mentioned during special promotions.
3. Shipping Partner
- All orders are shipped through our trusted logistics partner Shiprocket, which manages delivery via multiple courier companies such as Delhivery, Blue Dart, XpressBees, Ecom Express, etc.
- Shipping partner is assigned automatically based on your delivery location for fastest service.
4. Delivery Time
Estimated delivery timelines after dispatch:
- Standard Delivery: 5–9 business days
- Metro Cities: 3–7 business days
- Remote Locations: 7–12 business days
Delivery time may vary due to:
- Courier serviceability
- Weather conditions
- Holidays or operational delays
5. Order Tracking
- After dispatch, you will receive an email/SMS with the tracking number and tracking link.
- You can track your shipment directly on the Shiprocket tracking page or the courier partner’s website.
6. Address Accuracy & Failed Deliveries
Please ensure that the shipping address and contact details provided are accurate.
Zeyrah.in is not responsible for deliveries delayed or returned due to:
- Incorrect address
- Incomplete address
- Customer unavailability
- Refusal to accept the parcel
Re-delivery charges may apply if a shipment is returned to us.
7. Damaged, Tampered, or Open Package
If the package delivered to you appears damaged, tampered, or opened:
- Do not accept the parcel.
- Immediately contact us at support@zeyrah.in with photos and order details.
We will assist you with a replacement or resolution.
8. Change of Address
- Shipping address can be modified only before dispatch.
- Once the order is shipped, the address cannot be changed.
To request a change, email us at support@zeyrah.in.
9. International Shipping
- Currently, Zeyrah.in does not offer international shipping.
- We deliver only within India.
10. Contact Us
For questions related to shipping, delivery, or tracking, feel free to reach us at:
support@zeyrah.in
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